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FAQ

Below are just some of the questions you may have about the work we do at The WorkPlace Group. If you have any other queries, contact us directly and we will be happy to answer all your questions.

What is The WorkPlace Group?

The WorkPlace Group is a non profit registered charitable organization that has operated Employment Services in the Sarnia Lambton community since 1976. We have extensive experience in assisting job seekers as well as helping the business community with their hiring needs. Our offices are located in Sarnia and we also offer itinerant services throughout Lambton County for clients who are unable to travel to either site. Our programs are operated by professional staff and both sites offer a variety of services to assist you in your job search.

Who can use the services and for how long?

Anyone who is unemployed, has received a notice of layoff, or is returning to work after a break is able to use the facilities and take advantage of the services offered. We also help recent graduates or people who have come from another country and are legally able to work in Canada. Each client has different needs and for some clients, the job search may take longer than others. You may work with us until your job search is complete.

I meet those criteria. If I contact you, what can I expect?

When you contact us by phone, email or in person, an appointment is made to meet with an Employment Consultant. You are also welcome to drop in to use our Employment Resource Centres on an as-needed basis. You will be expected to meet with your personal Employment Consultant on a regular basis. They will work with you on the practical elements of your job search and help you decide what seminars may be useful.

Each of our sites host an Employment Resource Centre, where you can access computers for your job search, use the Internet and e-mail. Even if you have facilities at home, you can still work on our computers and search the Internet for employment opportunities and labour market information. You can also send faxes and make phone calls, scan the daily newspapers and access a number of useful resources that will assist you in exploring all of your options regarding your job search.

Who are the personal Employment Consultants and how do I choose one? Will I always see/speak to the same person?

All the Employment Consultants are skilled professionals with relevant backgrounds, here to help our clients return to employment. They offer a safe and confidential environment for discussion of all issues related to job search. Unless there are scheduling issues, you can expect to see the same Employment Consultant each visit.

When is the Centre open?

The Centre is open to clients from 8.30am - 4.30pm, Monday to Friday The Centre is closed on bank and statutory holidays. We recommend that clients call to book an initial appointment. Walk-ins are always welcome, however depending on centre activity, pre-scheduling your initial appointment, ensures you get the one-to-one attention you deserve.

I have been to the Centre in the past, and I need your services again. Can I come back?

Absolutely! Feel free to contact us again. Personal situations change all the time and we would be happy to review your current situation and assist where we can.

This all sounds wonderful, but how much does it cost me?

There is no cost to either clients or employers to utilize our services. Service delivery is made possible by funding through the Ministry of Training Colleges and Universities.

How quickly will I find a job?

That's up to you and how hard you work at your job search and what the current economic climate is like. We will do everything we can in offering support and guidance to ensure your success.

Our experience shows that the more effort clients put into finding a job, preparing resumes, researching their particular field and improving interview and presentation skills, the better the chances of securing and retaining the job they really want! Our job is to assist in that process.

I have no formal qualifications. Will you help me?

We help people from any occupational background and with any level of qualification or experience.

It has been many years since I've had an interview. Can you help me prepare?

We hold workshops on interview skills that you will find beneficial and will give you the confidence you need to conduct effective interviews and understand new recruitment strategies.

My resume is out of date. What is the current way of presenting a resume?

A resume is for you to show off your skills and achievements and needs a professional look. We can offer guidance on current best practices and assist you in developing a suitable resume as your marketing tool for a range of jobs.

I want to change direction but I don’t know what to do. Can you help?

We help our clients to become job-ready. If that involves a change of direction, support and advice is on hand via your Employment Consultant as well as utilizing workshops and/or computer software tools that assist you in identifing alternative careers.

Do you see people with disabilities?

We are very committed to supporting clients who present with all types of disabilities and we work closely with local employers and business owners to promote diverse hiring. For some individuals living with disabilities, they may only be able to participate in employment on a part-time or limited basis. We are open to working with any individual who is looking for competitive employment either full or part-time. If a client is better suited to a supported employment experience, we will ensure that we refer the client to a more appropriate agency that would better suit their needs.

Does The WorkPlace Group advertise job vacancies?

It is important to note that we are not an employment or personnel agency, but we do regularly receive job postings through our contact with the local business community. We would inform current clients who are job ready of any employment opportunity that is suitable to their long term goals.

What does networking mean and can you help me with this?

Many people find jobs through contacts they may have in the community, friends or family. Even if you cannot find a job this way, people within your network may be able to offer assistance or advice about a certain industry. We can provide you with tips on how to improve your networking skills and connect with your community.

Why don’t prospective employers respond to my applications?

It may be that your approach is not as effective as it could be. You will be able to use time with your Employment Consultant to assess where your approach can be strengthened. By attending our workshops, you can improve skills and market yourself more effectively. Unfortunately, it is a fact of life that some employers don't respond at all! We will ensure you are presenting all your strengths in the future, so that disappointment is minimized.

I have been at home for eighteen years bringing up my children. What skills do I have for a prospective employer?

Your Employment Consultant can support you in assessing your transferable and life skills. Attending workshops can reconnect you with the world of work, build up your self-esteem and confidence and help you find and retain paid employment.

I would like to start my own business. Do you offer any advice on this?

Both of our offices offer the support and guidance needed to explore whether or not self-employment is a good option for you to consider. We can work closely with clients to develop Return-to-Work Actions plans that specifically target the clients interest in setting up their own business or becoming self employed. If this is an option that you determine you would like to explore, we can make referrals to the appropriate agencies.

I know exactly what I want to do but don’t know where to look for this kind of job. Can you help?

We can discuss the use of industry specific agencies, which newspapers to look at on which days, as well as the use of the internet and online applications.

I am an employer in the local community. Can you help me fill my vacancies?

We are always looking to build up our network of prospective employers and will post vacancies that we feel may be of benefit to our clients.