Scope:

Cleans and stores hotel linens/ uniforms in a timely, organized manner to ensure that hotel’s laundry and linen needs are met.

Primary Responsibilities:

• Receives soiled linens by bag, cart or chute from the floors. Sorts all articles by kind, color and degree of soil.  Inspects all laundry and linens and records all damaged or stained items.
• Operates washers and dryers according to recommended capacity and other manufacturers’ guidelines. Ensures necessary chemicals are added in the correct quantities prior to wash cycles.
• Folds clean linens and stores as appropriate. Operates linen feeder, sheet folder, towel folder and table linen ironer machines.
• Assists in daily linen counts for monthly inventories.
• Informs supervisor of malfunctioning equipment.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.
• Other duties as assigned by supervisor or management

Health and Safety:

• Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.
• Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
• Report all injuries or illnesses to a supervisor or manager immediately.
• Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.

Qualifications:

• Education/ Experience: Basic reading, writing and math skills.   No experience necessary.
• Certification and/or License Requirement: None.

Working Conditions:

• Will be required to work nights, weekends and holidays.
• Will be required to use common household chemicals.
• Will be required to work in fast paced, stressful environment.
• May be asked to work overtime.

 Physical/ Cognitive Activities:

 Since sorting, cleaning and folding linens are the major responsibilities of this position, Laundry Attendants spend a significant portion of their workday involved with the following:  carrying, lifting, bending, pushing and pulling.