Systems Engineer with over 10 years of experience in providing support and feedback to clients through different channels and using best practices based on ITIL and ticket management via Remedy OnDemand. Took advantage of technical savvy and conflict resolution expertise to expertly address customer concerns and deliver effective technical solutions creating the best experience for clients. I have great experience in the use of the equipment and basic knowledge of hardware and software support including the Microsoft operating system, networking, and computer repair. Accustomed to multitasking; flexible and adaptable. Willing to further develop skills and grow professionally by taking on new responsibilities, troubleshooting, and resolving issues. Professionally bilingual in English and Spanish.